Privacy Policy

Last updated: September 7, 2026

Mahalo Power ("we," "our," or "us") operates authors.mahalopower.com and books.mahalopower.com. This Privacy Policy explains how we collect, use, disclose, and safeguard your information.

1. Information We Collect

We collect information you provide directly, including:

• Name and email address when you create an account
• Payment information processed securely through Stripe
• Communications you send us
• Content you create (books, characters, projects)
• Voice recordings when using the Voice Studio (processed in real-time, not stored)

We automatically collect:

• Log data (IP address, browser type, pages visited)
• Device information
• Cookies for authentication and session management

2. How We Use Your Information

• To provide, operate, and maintain our services
• To process transactions and send related information
• To respond to support requests
• To monitor and analyze usage to improve our services
• To detect and prevent fraud and abuse

3. Information Sharing

We do not sell your personal information. We may share with:

• Stripe — payment processing (stripe.com/privacy)
• Service providers — under confidentiality agreements
• Legal requirements — when required by law

4. AI Processing

Content submitted for AI processing (character descriptions, voice notes, revision instructions) is transmitted to our AI infrastructure. We do not use your content to train third-party AI models.

5. Data Security

We implement SSL/TLS encryption, secure password hashing, and access controls. Payment information is processed by Stripe and never stored on our servers.

6. Data Retention

We retain account information while your account is active. Request deletion by contacting support@mahalopower.com.

7. Your Rights

• Access the personal information we hold about you
• Correct inaccurate information
• Request deletion of your information
• Opt out of marketing communications

8. Children's Privacy

Our services are not directed to children under 13. We do not knowingly collect information from children under 13.

9. Changes to This Policy

We may update this policy and will notify you of significant changes by email.

10. Contact Us

Mahalo Power
PO Box 9, Fort Thomas, AZ 85536
Email: support@mahalopower.com
Phone: (928) 965-2934